Cancellation & Refund Policy

Last updated: 2026-11-01

Summary: our help is free and you can stop at any time. Bookings are made with the rental shop or school, so cancellations, changes and refunds follow that shop’s own policy, which we send you before you book.

Requests to Just Ski

Requests are free and non-binding. You can withdraw a request at any time by replying to our email or using the contact page. We don’t charge anything.

Bookings with a shop or school

When you book, your contract is with the shop or school and their cancellation rules apply (for example cancellation fees close to the date, no-show rules or deposits). We tell you those rules before you book and can help you contact the shop if you need to cancel or change, but we cannot decide or pay refunds on the shop’s behalf.

Weather and resort closures

Whether you get a refund when a resort or lift is closed depends on the shop’s and resort’s policies. We’ll help you ask.

If we start taking payments

We do not take payments at present. If we introduce online payment through Just Ski in the future, the cancellation and refund terms for those bookings will be shown clearly before you pay and will apply only to bookings paid through us.

Questions

Contact us through the contact page with your reference number.