How can we help?

Tell us your resort, dates and sizes. We check with local rental shops and reply within 1 business day with availability, the shop's price and its rules, and help you book. Our help is free; you book and pay the shop directly.

Any time from now for December to April. For New Year (28 Dec – 3 Jan) and Lunar New Year (6–14 Feb 2027), ask 3–4 weeks ahead. Most shops need at least 48 hours.

Yes. Use the Family pack builder to add adults and children and see an estimate, then send one request for everyone.

Yes. After you pick your resort we show the shops there with their pick-up, hotel delivery and return rules. Listing a shop does not mean it is our partner.

No. A request is free and has no obligation. A booking exists only when the shop confirms it.

No. Our information and booking help are free at the moment. You pay the rental shop or school directly, in the way it accepts.

No. They are examples from shops' published rates, usually per adult per day, and may change. The shop confirms the exact price when you book.

Shops charge in Japanese yen. Your bank may add a currency conversion fee if you pay by card.

Yes, but bookings are with the shop, so its own change and cancellation rules apply. We send you those rules before you book and can help you contact the shop.

The shop or school, under its own policy. We don't take payments, so we can't issue refunds ourselves.

It depends on the shop's and resort's policies. We'll help you ask.

At the shop you booked, at the time in your confirmation. Bring the shop's booking confirmation and your passport.

Only where the shop offers it. About 28 of the shops we list deliver to hotels; the fee and area follow each shop's rules, which we tell you before you book.

Most shops swap sizes on the spot. Tell the staff right away.

Each shop has its own return time and place, shown in the shop's confirmation. Some shops (for example multi-store chains) accept returns at any of their stores.

The shop's own rental rules apply. Some offer optional damage insurance at pick-up.

Japan uses centimetres (mondopoint). Our booking flow converts US, UK and EU shoe sizes for you; the shop confirms the fit at pick-up.

Beginner pack: board or skis, boots, jacket and pants, helmet, goggles, gloves and beanie. Experienced pack: performance or premium board/skis and boots; add wear or a helmet if you need them. Exact contents depend on the shop.

Yes. Kids' sets start from about ¥3,300 a day at listed shops, and many shops have kids' wear and helmets.

Yes. Choose single items and book only what you need.

Yes. We list ski schools with English-speaking instructors, including kids' programs from age 3 and childcare in some areas. Kids' full-day programs start from about ¥15,000.

It depends on the school; some include them, most don't. We tell you before you book.

Open My trips and sign in with the email you booked with. We email you a one-time sign-in link — there is no password.

Only our team and the rental shop or school we contact for you, just enough to check availability and prepare your gear. We don't sell personal data.

No. Sukine is an AI assistant and can make mistakes. It can't make bookings, promises or refunds. Please confirm important details with the shop or resort.

Yes. Send a privacy request through the contact form and we'll confirm when it's done.

Our emails come from @justskijapan.com. We never ask for your password, card number or payment by email or chat.

We don't have a phone line. Ask Sukine (bottom right) for instant answers, or email hello@justskijapan.com / use the contact form: you get an automatic reply right away and a person replies within 1 business day (Japan time).

Call 119 for ambulance or fire and 110 for police; tell ski patrol or lift staff. The Japan Visitor Hotline (050-3816-2787) helps in English, Chinese and Korean, 24 hours.